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Apprentice Customer Service Administrator (Level 2/Intermediate) - KT&A3014
Apprenticeship Standard:
Customer Service Level 2
Location:
Ashford (TN26 2NJ)
Salary:
£281.25 per week
Qualifications Required:
GCSE Level 9-4 (or Grade A-C) in English and Maths. Or equivalent in these subjects.
Vacancy Reference:
KT&A3014
Employer Description
Just outside the Ashford area, this GP surgery is a busy teaching practice providing medical services to approximately 7800 patients and operates from renovated premises with an onsite dispensary. We use Emis Web clinical system, have a CQC rating of Good, and achieve high QOF points. We are part of Ashford Rural PCN group and have a close working relationship with Ivy Court, Charing and Woodchurch surgeries. Applicants should consider their transport options, as the position is based in a rural location
Travel Information:
Applicants should consider their transport options, as the position is based in a rural location. Hamstreet is on a bus route and does have a local train station that’s walkable from the station
Description of Vacancy
This vacancy is to join other health care professionals delivering vital services to patients who are on the journey of improving or maintaining their health. You will need to demonstrate a positive and professional impression of yourself and the GP Practice by delivering excellent customer service and admin skills.
Wage
£7.50 per hour
£281.25 per week
Pay reviews considered on consistent achievement and performance
Hours
37.5 hours per week
Mon: 9am - 5pm
Tues: 9am - 5pm
Wed: 9am – 5pm (some time allocated for Study on wednesdays)
Thur: 9am – 5pm
Fri: 9am – 5pm
30 minute unpaid lunch break each day
20% paid time during working hours is given to complete training, referred to as "Off the Job Training"
Skills Required
Excellent communication skills, both written and verbal. Excellent IT skills with good sound knowledge of Microsoft office.
Personal Qualities
Empathy, listening skills, problem solving, professionalism, adaptability and enthusiasm
Qualifications Required
GCSE Grade 9 - 4 (or A - C) in English and Maths as a minimum. Or equivalent qualifications in these subjects.
Training Provided
On the job training with the employer whilst working towards the Apprenticeship Standard – Customer Services Practitioner Level 2 Standard will establish an Apprentice’s skills to deliver high quality service to customers both internally and externally. The Apprenticeship will incorporate knowledge of customers and the customer experience, understanding the organisation, its products/services and their role and responsibilities.
Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.
Additional Detail
As of 1st April 2024, the NMW for Apprentices is £6.40 per hour. This applies to 16-18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.
The wage for Apprentices applies to both time spent on the job plus time spent in training.
Important Information
The employer has asked that you do not contact them directly. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.
KT&A: Kent Training & Apprenticeships are part of Kent County Council and are leading training organisation with over 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.