We use necessary cookies to make our website work. We’d also like to set analytics cookies that help us make improvements to our website. For more detailed information about the cookies we use, read our Cookie Policy.
Customer Service Apprentice (Level 2/Intermediate) - KT&A3018
Apprenticeship Standard:
Customer Service Level 2
Location:
Greenhithe (DA9 9NN)
Salary:
£198 per week
Qualifications Required:
GCSE Level 9-4 (or Grade A-C) in English and Maths. Or equivalent in these subjects.
Vacancy Reference:
KT&A3018
Employer Description
ACS is a limited company. Founded in 1979, initially as a security distribution and consultancy service serving the emerging access control sector of the UK security industry, ACS has been manufacturing and designing microprocessor-based security systems since the mid 1980’s. The company was incorporated I 2002 after 21 successful years trading as a partnership.
Travel Information:
7 mins walk from Greenhithe Station
Description of Vacancy
An exciting position has become available for a full-time Customer Service Apprentice in the security industry sector based at Greenhithe. We are a small successful company, and you will be involved in all aspects of the business providing you with excellent all round experience.
We are a small busy business so you will be required to get involved in all aspects of customer service to support our customer base and our office team.
Duties will include:
Provide excellent customer service via e-mail, telephone and internal messaging systems.
Answering telephone and email enquiries promptly and efficiently.
Day to day use of Microsoft Office- Outlook, Word and Excel
Maintaining the Customer Services email inbox.
Ordering parts.
Raising purchase orders.
To receive and check sales orders and liaise with Production Team
Maintain stock levels, book in deliveries and update stock figures.
Producing Delivery Notes, Courier Labels, assist with packing and raise invoices for Sales Orders.
Supporting other parts of the business on an ad-hoc basis as directed by management.
Helping with customer issues, after care and service recovery.
Data organising/reporting
Analysing customer satisfaction.
Working closely with other departments to ensure everything is managed accurately
Wage
£7.55 per hour
or £198 to £225 per week depending on age and experience.
Hours
37.5 hours per week
Monday - Friday 9am - 5pm
30 minute unpaid lunch break each day.
Annual leave - 23 days plus 8 bank holidays.
20% paid time during working hours is given to complete training, referred to as "Off the Job Training"
Skills Required
- Good telephone manner.
- Good IT Skills.
- 5+ GCSE’s pass grade including Maths & English preferred.
- Lives within a commutable distance.
- Willing to learn and has a keen interest in developing a career.
- To gain knowledge of our extensive range of products.
- Candidate must be organised and able to work independently as well as in a team.
- Well organised.
- Excellent attention to detail.
Personal Qualities
- Positive attitude with a strong work ethic
- Presentable and well-spoken
- Driven and determined individual
- Punctual
- Enthusiastic, self-motivated.
Qualifications Required
GCSE Grade 9 - 4 (or A - C) in English and Maths as a minimum. Or equivalent qualifications in these subjects.
Training Provided
On the job training with the employer whilst working towards the Apprenticeship Standard – Customer Services Practitioner Level 2 Standard will establish an Apprentice’s skills to deliver high quality service to customers both internally and externally. The Apprenticeship will incorporate knowledge of customers and the customer experience, understanding the organisation, its products/services and their role and responsibilities.
Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.
Additional Detail
As of 1st April 2025, the NMW for Apprentices is £7.55 per hour. This applies to 16-18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.
The wage for Apprentices applies to both time spent on the job plus time spent in training.
Important Information
The employer has asked that you do not contact them directly. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.
KT&A: Kent Training & Apprenticeships are part of Kent County Council and are leading training organisation with over 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.